Delete Your Account

1. How to Delete Your Account

Option 1: Delete from App Settings

The easiest way to delete your account is directly from the CapSync app:

1. Open the CapSync app on your device
2. Navigate to Settings or Account Settings
3. Scroll down to find Delete Account or Account Management
4. Follow the prompts to confirm account deletion
5. Enter your password or confirm your identity if prompted
6. Confirm the deletion request

Option 2: Request Deletion via Email

If you cannot access the app or prefer to request deletion via email:

1. Send an email to [email protected]
2. Use the subject line: "Account Deletion Request"
3. Include your account email address or username
4. Confirm that you want to permanently delete your account
5. We will verify your identity and process the deletion within 30 days

2. What Gets Deleted

When you delete your account, the following information will be permanently removed:

• Your account profile and personal information
• All uploaded videos and audio files
• All generated captions and subtitles
• All translations you've created
• Your project history and saved work
• Account settings and preferences
• Usage history and analytics data
• Any saved templates or custom configurations

Note: This deletion is permanent and cannot be reversed. Make sure to download any content you want to keep before deleting your account.

3. What May Be Retained

In certain circumstances, we may retain some information even after account deletion:

• Legal Requirements: Information required to comply with legal obligations, resolve disputes, or enforce agreements
• Anonymized Data: Aggregated, anonymized data that cannot identify you personally may be retained for analytics and service improvement
• Backup Copies: Data in backup systems may be retained for a limited period (typically up to 90 days) before permanent deletion
• Fraud Prevention: Information related to fraud prevention or security incidents may be retained as required by law

Any retained information will be kept only as long as necessary for the specified purposes and will be deleted when no longer needed.

5. Account Deletion Processing Time

Account deletion requests are processed as follows:

• Immediate: Your account will be deactivated immediately upon confirmation
• Within 24 Hours: Most data will be deleted from active systems
• Within 30 Days: All data will be permanently deleted from our systems, including backups
• Legal Retention: Information required by law may be retained longer as specified in our Privacy Policy

You will receive a confirmation email once your account deletion has been processed.

6. Can I Reactivate My Account?

No, account deletion is permanent. Once your account is deleted, it cannot be reactivated or recovered.

If you change your mind after initiating deletion but before the process is complete, you may be able to cancel the deletion request by contacting us immediately at [email protected]. However, once the deletion process is complete (typically within 30 days), recovery is not possible.

If you want to use CapSync again in the future, you will need to create a new account.

7. Alternative Options

Before deleting your account, consider these alternatives:

8. Export Your Data Before Deletion

Before deleting your account, you have the right to export your data. You can:

• Download your videos and audio files from the app
• Export your captions and translations as text files
• Request a complete data export by emailing [email protected]

Data export requests are typically processed within 30 days. Please make your request before initiating account deletion.

9. Contact Us

If you have questions about account deletion or need assistance, please contact us: