Privacy Policy

1. Introduction

Welcome to CapSync ("we," "our," or "us"). CapSync is a free-to-use application that provides automated video caption generation and translation services. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Service"). Please read this privacy policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Information You Provide

When you use CapSync, we may collect information that you voluntarily provide to us, including:

• Account information (email address, username, if you choose to create an account)
• Video content that you upload for caption generation
• Audio content for transcription purposes
• Subtitle text and translations you create or edit
• Feedback, comments, or support requests you submit
• Communication preferences

2.2. Automatically Collected Information

When you access and use our Service, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, time spent, pages visited)
• Log data (IP address, browser type, access times, referring URLs)
• Performance data (app crashes, errors, performance metrics)
• Location data (if you grant location permissions, used only for service improvement)

2.3. Third-Party Information

We may receive information about you from third-party services if you choose to connect your account with them, such as social media platforms or cloud storage services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our caption generation and translation services
• Processing: To process your video and audio files for transcription and caption generation
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications
• Personalization: To personalize your experience and provide content tailored to your preferences
• Analytics: To analyze usage patterns, improve our algorithms, and enhance service quality
• Security: To detect, prevent, and address technical issues, fraud, or security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Research: To conduct research and development for improving our AI and machine learning models (using anonymized data)

4. Data Storage and Security

4.1. Data Storage

Your data is stored on secure cloud servers. We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

4.2. Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

5.1. We Do Not Sell Your Data

CapSync is a free service, and we do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud hosting and storage providers
• AI and machine learning service providers (for transcription and translation)
• Analytics and monitoring services
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3. Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including:

• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• To prevent fraud or security threats
• To protect the rights and safety of our users

5.4. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

When you use third-party services through our app (such as social media sharing or cloud storage), your interactions with those services are governed by their respective privacy policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

You can also manage your privacy settings directly in the app, including opting out of certain data collection or deleting your account.

8. Children's Privacy

CapSync is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including standard contractual clauses and other legal mechanisms where applicable.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our services and develop new features

When you delete your account or request deletion of your data, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice in the app

Your continued use of our Service after any changes to this Privacy Policy constitutes acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for users in California, and other applicable local laws.

15. Your Consent

By using CapSync, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our Service.

If you have any concerns about how we handle your data, please contact us using the information provided in Section 13.