Support

Contact Support

For the fastest response, email our support team with a clear description of your issue, your account email (if applicable), and any relevant screenshots or error messages.

Common Topics We Can Help With

• Creating and editing captions or subtitles
• Translation features and language options
• Account access, login, and password issues
• Subscriptions, billing, and refunds
• App performance, crashes, and technical errors
• Exporting captions and downloading your content
• Account deletion requests (see also our Delete Account page)

Before You Write

Including the following details helps us resolve your request faster:

• Device type and operating system version
• CapSync app version (if using the mobile app)
• Steps to reproduce the issue
• Screenshots or screen recordings when possible
• The email address associated with your account

Legal & Privacy

For privacy questions, data requests, or legal inquiries, please review our policies or contact the appropriate address:

• Privacy Policy
• Terms of Use
• Copyright